We sincerely THANK YOU for purchasing one of our products.

This service is performed in-house at our technical department facility.
To create an accurate and efficient structure to ensure we deliver great customer service, please see bellow instructions and procedures.
This process will document, track and manage all product registrations, warranties and out-of-warranty repairs professionally and efficiently.

 

product registration & warranty claims

FORM 1 of 2.

REGISTER YOUR PRODUCT HERE to secure your warranty claim.
Products need to be registered first, once registered, you may complete form 2.

Inverter Product registration Solar Panel Product registration Other Product registration

FORM 2 of 2.

WARRANTY CLAIM FORM to be completed only once the Product Registration Form has been submitted successfully. 

Inverter Claim Form Solar Panel Claim Form Other Product Claim Form

Once a Warranty Claim Form has been submitted successfully, the below procedure takes place.

WARRANTY FORM

Once the Warranty Claim form has been completed, you will receive an email confirmation.

FORM EVALUATION

One of our technicians will evaluate the request.

EMAIL CONFIRMATION

You will receive a confirmation email with your unique Return Authorization Number (RAN).

RETURNED GOODS

You may courier the goods to our Technical Department. Please ensure the transport label/waybill contains your unique RAN.

PLEASE NOTE: Our Technical Department may reject the goods if returned without your unique RAN and may
inform the driver to return the goods to the sender. 

out-of-warranty repairs

This service is performed in-house at our technical department facility. To create an accurate and efficient structure to ensure we deliver great customer service, please complete one of the forms below.

We sincerely THANK YOU for following our returns & repairs procedure.